Simply go to your customer account to generate your reward code, which will then allow you to select the available reward(s) directly on the payment page, noting that the reward code is valid for 90 days.

We would like to remind you that obtaining rewards is subject to a new purchase on the website.

If you hold one of the three statuses, you will receive complimentary products according to your status, valid for any purchase made within the 30 days following your birthday.
Please note that the product must be added to your basket at the time of ordering.

The loyalty programme tiers are determined solely based on the amount spent on Luxéol.com over the past 12 months.
Points earned through purchases or the various available actions have no impact on your status. They are used solely to unlock rewards.

Points are credited 21 days after your order is confirmed. In the same way, any change of status is taken into account 21 days after your order, in order to account for any possible returns or cancellations.

Simply go to your customer account to generate your reward code, which will then allow you to select the available reward(s) directly on the payment page, noting that the reward code is valid for 90 days. We would like to remind you that obtaining rewards is subject to a new purchase on the website.

If you make no purchase or complete no mission for a period of 12 months, any unused points will be automatically lost and permanently deleted from your customer account. To keep your points, you can convert them during their validity period or make a purchase or complete a mission.

Simply make a purchase or create a customer account and read and accept the loyalty programme terms and conditions at that time.

Leaving a review on the website accompanied by a photograph is the mission rewarded with the most points, as it allows you to earn 40 points.

Yes, several rewards can be used in the same order, provided that the terms of use of each reward are met.

Yes, a minimum purchase amount of €1 is required to use a reward.

Yes, rewards can be combined with another promotional code.