Frequently Asked Questions - Orders

You can easily pay for your online orders by credit card (CB, VISA, MASTERCARD), Apple Pay, Bancontact as well as Scalapay for 3 interest-free installment payments.

If you have a Paypal account, you can also pay for your purchases using your Paypal account.

If you wish to pay by bank transfer, you can contact our customer service for assistance in paying for your order using this payment method.

Yes! With our partner SCALAPAY IP, you can pay in three (3) interest-free installments with your bank card for orders of €5 up to €1,500.

This three-installment interest-free payment facility service is reserved for adult individuals residing in mainland France, holders of a bank card from the “CB”, VISA, MASTERCARD and AMEX network, issued in France and with a validity period of more than three (3) months.

To subscribe to this service, once your order is finalized, you just need to click on the button "Pay in 3 interest-free installments with Scalapay IP" to be redirected to the website of our partner SCALAPAY IP, on which you will find the detailed summary of the payment schedule.

If you would like more information, you can consult the General Conditions of Sale.

If your payment has been declined, here are some steps you can take to try to resolve the issue:

1. Check your information: Make sure you have entered your credit card or payment method details correctly.
2. Check your banking app: Some transactions may require validation from you on your banking app.
3. Use a different payment method: If the problem persists, consider using a different payment method, such as a different credit card or PayPal. You can also opt to pay by bank transfer by contacting our customer service .

Would you like to distribute our products or order our products as a health/beauty professional? Contact us HERE .

If you have not received an order confirmation email after making your online purchase, please follow the steps below to resolve this issue:

1. Check your spam or junk mail folder
2. Please wait: Sometimes there may be a slight delay between placing your order and receiving the confirmation email.
3. Check the email address used: Make sure you provided a correct email address when ordering.
4. Contact our customer service: by clicking HERE

14 days! This withdrawal period expires fourteen days after the day on which you took physical possession of the product(s). If the products ordered together are delivered separately, the withdrawal period expires fourteen (14) days after the day on which you took physical possession of the last product.

If you wish to cancel your order, please contact our customer service as soon as possible to check whether it has been shipped yet. If this is the case, we can cancel your order and avoid having to return the items. If your order has been shipped and/or you have received it, you can exercise your right of withdrawal. To do this, please consult our General Conditions of Sale to learn the procedure to follow to exercise your right of withdrawal.