Frequently Asked Questions - Returns

See the conditions by clicking HERE .

No later than fourteen (14) days from the day of validation of the request to exercise the commercial guarantee.

We will make the refund using the same payment method you used to pay for the initial order unless you expressly agree to use another payment method.

We may withhold reimbursement until we have received the empty product boxes or until you have provided us with proof of shipment of the empty product boxes, whichever comes first.

The costs relating to sending the request to exercise the “satisfied or refunded” commercial guarantee are your responsibility.