What is the refund timeframe following the exercise of the "money-back" guarantee?
No later than fourteen (14) days from the day the request to exercise the commercial guarantee is validated.
We will process the refund using the same payment method as the one you used to pay for the initial order, unless you expressly agree to use another payment method.
We may withhold the refund until we have received the empty product box(es) or until you have provided proof of shipment of the empty product boxes, the date taken being that of the first of these two events.
What are the return costs?
The costs associated with sending the request to exercise the commercial "money-back" guarantee are at your expense.
Luxéol is committed to a responsible and sustainable approach. From formulation to manufacturing, we prioritise naturalness, quality and transparency to offer you safe, high-performance products.
For your health, eat at least five portions of fruit and vegetables a day - www.mangerbouger.fr
Food supplements should be used as part of a healthy lifestyle and should not be used as substitutes for a varied and balanced diet. Luxéol is a brand of food supplements and cosmetic products mainly for hair and skin. Individual results may vary.
Information may change; please carefully check product labelling before use.
¹: +150 product tests: Total number of products tested by Luxéol (clinical studies, usage tests and ex vivo tests) across all products developed as of 18/06/2026. + 100 consumer tests as of 18/06/2026. Products counted individually, including where several products were assessed in the same study. Cosmetics and food supplements 100% made in France, except nail care and special volume. Free from sulphated surfactants.
²: Total number of Luxéol consumer reviews recorded as of 08/04/2026: 83,760, from all sources (luxeol.com and third-party platforms).