Frequently Asked Questions - Orders

You can easily pay for your online orders by bank card (CB, VISA, MASTERCARD), Apple Pay, Bancontact, as well as Scalapay for payments in 3 interest-free instalments.

If you have a PayPal account, you can also pay for your purchases using your PayPal account.

If you wish to pay by bank transfer, you can contact our customer service team, who will assist you with paying for your order using this payment method.

Yes! With our partner SCALAPAY IP, which allows you to pay for your orders from €5 up to €1,500 in three (3) interest-free instalments using your bank card.

This 3-instalment interest-free payment facility is restricted to adults residing in mainland France who hold a "CB" network, VISA, MASTERCARD or AMEX bank card issued in France with a validity period greater than three (3) months.

To use this service, once your order is confirmed, simply click on the "Pay in 3 interest-free instalments with Scalapay IP" button to be redirected to our partner SCALAPAY IP's website, where you will find a detailed breakdown of your payment schedule.

For further information, please consult our Terms and Conditions of Sale.

If your payment was declined, here are a few steps you can take to try to resolve the issue:

1. Check your details: Make sure you entered your credit card or payment method details correctly.
2. Check your banking app: Some transactions may require validation by you on your banking app.
3. Use another payment method: If the problem persists, consider using another payment method, such as another credit card or via PayPal. You can also opt to pay by bank transfer by contacting our customer service.

Would you like to distribute our products or order our products as a health/beauty professional? Contact us HERE.

If you have not received an order confirmation email after placing your online purchase, please follow the steps below to resolve this issue:

1. Check your spam or junk folder
2. Wait a little: Sometimes, there may be a slight delay between placing your order and receiving the confirmation email.
3. Check the email address provided: Make sure you entered a correct email address when placing your order.
4. Contact our customer service: by clicking HERE

14 days! This withdrawal period expires fourteen days after the day you take physical possession of the product(s). If products ordered together are delivered separately, the withdrawal period expires fourteen (14) days after the day you take physical possession of the last product.

If you wish to cancel your order, please contact our customer service team as soon as possible to check whether it has already been dispatched. If it has not, we can cancel your order and save you having to return the items. If your order has been dispatched and/or received, you may exercise your right of withdrawal. To do so, please consult our Terms and Conditions of Sale to find out the procedure for exercising your right of withdrawal.